Now Hiring - Call Center Manager in Gilbert, AZ

Job description

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities. Join Team PAC Med!

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here Gilbert AZ. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel and an amazing supporting culture.

Why Choose Plumbing & AC Medic

• Competitive pay – 55K to 60K Salary with KPI Targeted Bonus.
• Medical Insurance –We offer great premiums for health, dental, vision, life Insurance, with company contribution.
• Work life balance – We offer great PTO 40 hours of vacation your first 6 month. s and 40 more at your first year. Sick Pay and Personal Time off.
• 401k Plan with a 100% match up to 2% of your annual earnings
• PAID TRAINING –Nexstar training and internal coaching.

Core VALUES

• We strive to provide 5-star service in all we do
• We treat our customers and teammates like valued family
• We care for the community we live and work in
• We are an elite workforce of trade professionals

The Big Task

You will lead a staff of Customer Services Reps and Dispatchers who book and schedule service calls and do whatever is necessary to achieve department booked call and sales goals. Cultivate and nurture a positive environment. Mange customer service reps and dispatch personnel alongside service managers.

Key Sub Tasks

• Lead and train staff on the best ways to convert calls into booked service appointments.
• Manage dispatch to ensure the right technicians are matched to every job.
• Author and refine call scripts so they’re clear, compelling and result in more appointments.
• Become an expert of your market, know the customer needs and how best to engage them.
• Monitor performance of staff, review recorded calls, and advise them on how to promote sales.
• Formalize a coaching and training platform that’s cost effective and measurable.
• Show employees how their individual contributions matter to the company’s success.
• Ensure sufficient staffing to match the business demand and seasonal spikes.

Desired Skills and Experience

• Possess the ability to inspire both personal and professional growth in our team members.
• Ability to provide unparalleled customer satisfaction.
• Ability to drive team performance to achieve all business goals and objectives.
• Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Plumbing & AC Medic by visiting Plumbing & AC Medic. When you're ready, please follow the directions at [please apply online] apply for this position.